Loyalty Program as a 
Strategy for Retention

It is a known fact that keeping a good customer is more profitable than getting a new one. Thus, many industry leaders now implement ROI positive Loyalty Programs with a long-term growth strategy to ensure continual success. The key concept to maintaining a successful loyalty program is; going the extra mile above sale tags and understanding customer demographics. 

NextBee Loyalty Program Solution

Over the years, NextBee has effectively designed and implemented best in class loyalty programs for over 300 leading brands. With an in-depth knowledge of how to achieve business objectives through loyalty functionality, NextBee custom-configures each of our client programs around essential features such as;

Data-Driven Analysis

Ability to track online and offline activities for proper analysis thus eliminating reward assumptions.

Customized Branded Dashboard

A customized dashboard that always gives a holistic view of engagement options, enables real-time updates and provides customers a detailed view of current or attainable standings.

Multi-Touch Point Access

Multiple engagements point with users including Current Website, Mobile, Email, and Social.

Commensurate incentives

Eliminating users’ turnover by offering tangible incentives that are proportionate to their engagement. 

Seamless Onboarding

Strategic Onboarding Plan including bonus points to new users as jump start and encourage the subsequent involvement of existing users.

Feedback mechanism

Allowing users to submit feedback on the loyalty program, products or the company is essential for overall productivity and ongoing optimization.

Tiered Rewards

Availability to unlock hierarchies and attain exclusive levels.

Control and optimize your solution for success

with our Loyalty Program Smart Control features which includes;

Flexible rule configurator

Enables giving bonuses for any number of loyalty program activities, including interactions with a specific brand, category, and time of purchase.

Deep Analytics and Segmentation

Uncover valuable insights with advanced analytics that help you segment and analyze patterns of activity and user behavior in both repeat and new sales.

Routine Status Updates

Get access to ad-hoc and scheduled reports for a detailed snapshot of how your loyalty program is growing on a regular basis.

Targeted Outbound Campaigns

a) Re-engaging dormant customers through special promotional credits that entice the user to  benefit from the loyalty program.

b) Generating new revenue by offering a loyalty rewards club as a premium that provides greater access to your brand.

Ad Hoc Recognition

Quality customer service for users with an ad hoc loyalty rewards provided during or after customer service interactions.

State of the Art Technology

Our Technology is always focused to drive the business need to its desired goal; for this reason, NextBee builds and customizes the loyalty program solution around each client's goals using state of the art technology powered by unmatchable features such as;

Single Sign-On

The configuration enables full integration with existing website, including your shopping cart, for a seamless experience for all loyalty program users.

Mobile Ready

A dedicated, white-labeled mobile app available for your customers to connect with your brand at all times and access important updates and offers in real time

Push Notification

Send targeted offers directly to your customer’s mobile devices to make sure your offers and communication has high visibility rates.

Built In Fraud Controls

Multiple Safeguards built to negate progam misuse and ensure every purchase, credit, segment, channel, activity and reward are tracked and monitored.

Extensive Integration

Readily available integration with all the main eCommerce, POS, ERPs and CRM systems ensures your loyalty program can track every interaction and activity.

Extensive Admin Control

Custom-Configured Admin controls to ensure you have complete control over your loyalty campaign to create ad-hoc rules, define targeted user segments and monitor performance for every aspect of your Loyalty Program.

We promise to retain
 your customers

At NextBee, we are always committed to helping our numerous clients achieve a positive ROI, and it is our purpose for delivering customized solutions to multi-national organizations. Over the years, we always made big promises and more importantly we stay true to our commitments pledged as:

a) Expert assistance in designing an optimized loyalty rewards structure that ensures your loyalty program entices users with the right mix of incentives.

b) Support for providing guidance and encouragement through all customer service queries on the loyalty rewards program.

Identify and re-activate dormant customers through a mixture of interaction, engagement, and incentives.

Expert graphic design resources and professional messaging assistance in support of both broad promotions and targeted engagement of your loyal customers.

A/B testing and evaluation to support continual improvement with loyalty messaging, incentives, and promotional offers

Our knowledgeable personnel with extensive experience provide the best practices for promotional campaigns based on successful loyalty programs.

Ready to get started?

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