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Customer References: Power of Social Proof

Amplify Customer Voices and Enable the Sales Team to Close More Deals Faster.

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Proud to Deliver 40%+ Engagement Boost and Double-Digit ROI for 300+ Top Brands

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Key Features
  • Configurable KPIs
  • Interactive Reports
  • Comparative Analysis
  • Activity Monitoring
  • Reference Engagement
  • Influence Tracking
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Key Features
  • Personalized Challenges
  • Milestone Rewards
  • Social Badges
  • Leaderboards
  • Progress Tracking
  • Interactive Quizzes
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Key Features
  • Contextual Prompts
  • Social Proof Notifications
  • Tiered Incentives
  • Omnichannel Support
  • Employee Advocacy
  • Funnel Analysis
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Illustration showcasing AI-powered features for optimizing customer reference programs
Key Features
  • Tailored Incentives
  • Dynamic Rewards
  • Predictive Analytics
  • Automated Fulfillment
  • Fraud Detection
  • Data-Driven Insights
Featured Use Cases Powered by
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Key Features
  • CRM Sync
  • Marketing Automation
  • Social Media
  • Analytics Platforms
  • Customer Support
  • Content Management
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Our Practice Leaders

We offer a unique delivery ownership model through our integrated software and service support that guarantees ROI. We align our pricing with your success, tying it to revenue milestones set in coordination with our practic leadership team. Meet our practice leaders who specialize in the Customer Reference Program.

Rohit Singh

Program Director

Rohit Singh, based in Vancouver, Canada, brings over 15 years of experience in developing and managing customer reference programs. His expertise in leveraging customer success stories to drive business growth makes him an invaluable asset for the Customer Reference program.

Brent Jackson

Client Relations Director

Brent Jackson brings more than 20 years of experience in client relations and business development. Based in West Columbia, he has a proven track record of building and maintaining strong relationships with key clients. As the Client Relations Director, his ability to understand customer needs and align them with business objectives is essential for the success of the Customer Reference program.

SJ Kim

Customer Communications Manager

With over a decade of experience in communications and customer engagement, SJ Kim from Dallas specializes in crafting compelling customer testimonials and managing reference relationships. His skills are crucial for effectively promoting the Customer Reference program and ensuring clear, impactful communication with customers.

Justin Capozzo

Operations Manager

With a solid background in operations and customer experience from his tenure at organizations like Marriott, Justin Capozzo specializes in enhancing operational efficiency and managing customer reference activities. Based in Apollo Beach, Florida, his insights as the Reference Operations Manager are vital for managing and optimizing the Customer Reference program.

Client Testimonial

"NextBee has been tremendous in putting in place all the variables for us to be successful!”

Mary Veloske Vice President

Highlighted Use Cases

Tailor the Program to Your Custom Needs to Get Best Results

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Track Key Metrics

Monitor program performance with configurable KPIs and interactive reports.

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Identify Improvement Areas

Pinpoint optimization opportunities through comparative analysis and benchmarking.

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Monitor Reference Activity

Track customer advocate interactions and contributions in real-time.

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Personalized Challenges

Motivate advocates with targeted goals and milestone-based rewards.

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Milestone Rewards

Incentivize key behaviors and celebrate advocate achievements.

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Social Recognition

Showcase top performers with badges and public acknowledgment.

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Contextual Prompts

Encourage social sharing at key moments in the customer journey.

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Tiered Incentives

Reward social activity and referrals with ascending benefits.

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Advocacy Notifications

Alert teams to positive mentions and influential interactions.

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Tailored Rewards

Use AI to match incentives to individual advocate preferences.

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Automated Fulfillment

Streamline reward delivery and reduce manual effort.

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Fraud Prevention

Identify and prevent gaming with pattern analysis and alerts.

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CRM Synchronization

Unify advocate data with sales records for a 360-degree view.

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Social Media Integrations

Track brand mentions and engage advocates across social platforms.

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Content Syncing

Streamline advocate content and asset management across systems.

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Measure Engagement Levels

Assess program health and advocate participation rates over time.

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Quantify Advocate Influence

Attribute revenue impact and demonstrate ROI of customer advocacy.

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Customize Reporting

Create bespoke reports for different stakeholders and share insights.

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Friendly Competition

Spark motivation with advocate leaderboards and team contests.

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Progress Tracking

Visualize advocate journeys and keep participants engaged.

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Interactive Experiences

Drive participation with challenges, trivia, and themed campaigns.

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Omnichannel Support

Enable easy sharing to personal social networks and communities.

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Employee Advocacy

Extend organic reach by empowering employees to become brand ambassadors.

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Conversion Tracking

Attribute social activity to website traffic, leads, and revenue.

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Predictive Modeling

Forecast program outcomes and optimize for business impact.

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Dynamic Segmentation

Create targeted advocate clusters based on behavior and value.

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Proactive Suggestions

Receive AI-driven next-best-actions to enhance program results.

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Support Ticket Matching

Identify advocates facing issues for proactive outreach and resolution.

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Referral Partner Portals

Collaborate with partners to drive advocacy across broader networks.

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Email Automation

Automate reference outreach and nurturing with personalized email campaigns.

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Frequently Asked Questions

Our smart configurations leverage AI to analyze customer data and behaviors, identifying those most likely to become powerful advocates. We look at factors like product usage, sentiment, and engagement history to suggest your ideal program candidates.

Absolutely. Our platform allows you to create customized reward tiers and offers based on your unique advocate personas and preferences. You can set up different incentives by segment, ensuring a highly relevant and motivating experience for all participants.

Our advanced analytics and reporting capabilities make it simple to track and measure program impact. From referral attribution to influenced revenue reporting, you can clearly demonstrate the value of advocacy to your C-suite and secure ongoing investment.

We integrate with all the key systems including your CRM, marketing automation, social media management, support platforms, and more. This allows you to build a complete view of advocacy across the customer lifecycle and trigger contextual engagements.

Personalized gamification is key to sustained motivation. Our platform delivers dynamic challenges, rewards, badges and leaderboards tailored to each advocate's unique journey. We also prompt acts of advocacy at the perfect moments to maximize conversion.

We offer a dedicated success manager to help you design an effective program strategy, execute on best practices, and continually optimize results. Think of us as an extension of your own customer marketing team, there to support you every step of the way.

Intelligent matching and automated workflows dramatically reduce time spent finding the right advocate for each reference request. Sales can access key advocate info on-demand and our AI recommends the best available references based on specified criteria.

We provide robust permission and access controls to protect advocate data and ensure compliance with all relevant regulations like GDPR. Our comprehensive security measures and certifications keep your program data fully safeguarded at all times.

Our onboarding process is designed to get you up and running quickly. Most customers are able to configure, test, and launch their programs within 30 to 45 days, with our team supporting you at every phase. We also offer ongoing training and enablement.

Our AI-powered platform continuously monitors customer interactions and signals to help you spot emerging advocates. We then provide targeted nurture tracks to help guide them from satisfied customer to passionate brand champion over time.