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Your Guest's Perfect Stay: One App for Check-in, Engagement, and Rewards

Lasting connections with AI-guided personalized interactions with guests to boost bookings, social branding, and spending per guest.

Connect with us today to see live programs!

Proud to Deliver 40%+ Engagement Boost and Double-Digit ROI for 300+ Top Brands

Screenshot of the guest app program analytics dashboard showing key metrics and insights
Key Features
  • Real-time data
  • AI recommendations
  • Sentiment analysis
  • Conversion optimization
  • Guest segmentation
  • Predictive analytics
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Screenshot showcasing the key features of the gamification platform within the guest app program
Key Features
  • Personalized challenges
  • Dynamic leaderboards
  • Achievement badges
  • Referral rewards
  • Progress tracking
  • Customizable rules
Featured Use Cases Powered by
Diagram showing how the automation module streamlines guest engagement across touchpoints
Key Features
  • Email sequences
  • SMS autoresponders
  • Chatbot flows
  • Workflow builder
  • Scheduling
  • Interaction history
Featured Use Cases Powered by
Diagram illustrating how AI-driven smart configurations dynamically tailor the guest app experience
Key Features
  • Personalized rewards
  • Dynamic segmentation
  • Adaptive journeys
  • Predictive offers
  • Automated optimization
  • Real-time insights
Featured Use Cases Powered by
Diagram showcasing the various systems and tools that can integrate with the guest app platform
Key Features
  • CRM sync
  • PMS integration
  • Marketing automation
  • Loyalty programs
  • Social media
  • Analytics platforms
Featured Use Cases Powered by

Our Practice Leaders

We offer a unique delivery ownership model through our integrated software and service support that guarantees ROI. We align our pricing with your success, tying it to revenue milestones set in coordination with our practice leadership team. Meet our practice leaders who specialize in the Guest App Program.

Rohit Singh

Director of Guest Engagement

Rohit Singh is a seasoned professional with over 15 years of experience in developing mobile app strategies that enhance user engagement and drive business growth. Based in Vancouver, Canada, Rohit has a proven track record of collaborating with industry leaders to create impactful app solutions. His deep understanding of market trends and extensive network make him an invaluable asset for leading and expanding the Guest App program.

Brent Jackson

Technical Implementation Manager

Brent Jackson brings more than 20 years of experience in technical implementation and project management. Based in West Columbia, South Carolina, Brent has worked closely with decision-makers across various industries to integrate complex technological solutions. His ability to oversee technical development and ensure seamless integration is critical for the success of the Guest App program.

SJ Kim

User Experience Strategist

With over 10 years of experience in communications and user experience design, Dallas-based SJ Kim specializes in crafting intuitive and engaging interfaces for mobile applications. His expertise is crucial for designing the Guest App's user experience and ensuring it resonates with a diverse audience.

Justin Capozzo

Program Operations Manager

With a rich background in hospitality and customer experience from his tenure at organizations like Marriott, Apollo Beach, Florida-based Justin Capozzo specializes in enhancing guest experiences through innovative solutions. His insights into guest expectations and hospitality operations are essential for designing and implementing a Guest App that truly resonates with users.

Client Testimonial

"NextBee has been tremendous in putting in place all the variables for us to be successful!”

Mary Veloske Vice President

Highlighted Use Cases

Tailor the Program to Your Custom Needs to Get Best Results

Analytics icon
Real-time Insights

Monitor guest behavior and preferences in real-time.

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Artificial intelligence icon
AI-driven Recommendations

Get personalized suggestions to enhance guest experience.

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Sentiment analysis icon
Sentiment Analysis

Understand guest emotions and satisfaction levels.

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Challenges icon
Personalized Challenges

Engage guests with custom challenges and rewards.

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Leaderboard icon
Dynamic Leaderboards

Motivate guests with real-time competitive rankings.

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Badges icon
Achievement Badges

Reward guests for accomplishments with digital badges.

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Email icon
Email Sequences

Automate personalized email communications with guests.

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SMS icon
SMS Auto-responders

Set up automated text replies for guest inquiries.

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Chatbot icon
Chatbot Flows

Create interactive chatbot conversations for guest support.

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Rewards icon
Personalized Rewards

Tailor rewards to each guest's interests and behavior.

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Dynamic segmentation icon
Dynamic Segmentation

Automatically group guests based on real-time data.

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Journey icon
Adaptive Journeys

Customize the guest experience based on interactions.

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CRM icon
CRM Sync

Keep guest data in sync with your CRM.

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PMS icon
PMS Integration

Connect the guest app with your PMS data.

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Marketing Automation

Integrate with marketing tools to drive engagement.

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Conversion icon
Conversion Optimization

Identify opportunities to boost conversions and revenue.

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Segmentation icon
Guest Segmentation

Divide guests into targeted groups for personalization.

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Predictive analytics icon
Predictive Analytics

Forecast guest behavior and optimize offerings.

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Referral icon
Referral Rewards

Incentivize guests to invite friends and earn perks.

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Progress icon
Progress Tracking

Let guests view their activity and achievement progress.

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Customization icon
Customizable Rules

Tailor challenges and rewards to your brand.

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Workflow icon
Workflow Builder

Visually design multi-step guest communication workflows.

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Scheduling icon
Message Scheduling

Plan and automate delivery of guest messages.

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History icon
Interaction History

View a timeline of all guest communications.

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Predictive offers icon
Predictive Offers

Present tailored offers guests are likely to accept.

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Experience Optimization

Continuously adapt and improve the guest experience.

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Real-time Insights

Get instant visibility into the guest journey.

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Loyalty Programs

Sync guest loyalty status and rewards.

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Social Platform Integration

Incorporate social content and sharing capabilities.

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Analytics Platforms

Feed guest engagement data into BI tools.

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Frequently Asked Questions

Our platform leverages AI and analytics to continously learn about guest behaviors, preferences and sentiment. This allows us to build rich guest profiles to deeply understand their unique needs and tailor personalized experiences that drive engagement.

Absolutely. Our user-friendly platform guides you through setting up your guest engagement program step-by-step. You can easily configure the branding, content, challenges, rewards and communications to align with your specific goals. Our team is here to provide any assistance you need along the way.

We are committed to being the leading guest engagement platform. Our product team continously monitors industry trends and incorporates innovative new capabilities into the platform. You will have access to these enhancements to keep optimizing your program over time without any extra effort.

We provide comprehensive launch support to ensure a smooth rollout to your guests. This includes providing customizable communication templates, best practice guides, staff training materials and dedicated account management. We want to be an extension of your team and are invested in your success.

Our platform is designed to flexibly grow with your guest engagement goals. You can start with the core use cases and then layer on additional capabilities as needed. We offer a broad set of add-on features like advanced analytics, integrations, and AI automation that you can activate at any time.

Our analytics dashboard provides real-time visibility into all the key metrics for your program. You can track guest enrollment, participation rates, sentiment, challenge/reward performance, revenue impact, and much more. The AI-powered insights will continously give you actionable recommendations to optimize the program.

We take regulatory compliance extremely seriously. Our platform has built-in safeguards to protect guest data privacy and adhere to regulations like GDPR. We also provide tools and guidelines to help you mange compliance on your end, such as obtaining necessary guest consents and maintaining transparent program terms.

We offer pre-built integrations with 100+ leading CRM, PMS, marketing automation, loyalty and analytics platforms. Our open APIs also allow you to build custom integrations as needed. This allows you to seamlessly sync guest data and interactions across your tech stack for a unified view.

Our platform is built on top-tier, secure cloud infrastructure with enterprise-grade security, redundancy and uptime guarantees. We undergo regular penetration testing and security audits. The platform can elastically scale to handle millions of guests and thousands of transactions per second.

We become an ongoing partner for your guest engagement program after launch. You will have a dedicated customer success manager who will continuously monitor your program and share optimization recommendations. Our support team is also available 24/7 to resolve any issues. As your program evolves, we work together on a roadmap to expand capabilities.