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Proud to drive a 40% boost in active user participation for 300+ leading brands
We pair our online community platform with a unique delivery ownership model that helps guarantee your ROI. To ensure your long-term success, our practice leaders work directly with your team to align platform capabilities with your specific business milestones. Meet the community experts who help power your Brand Community Program.
See how top brands use our automated community management platform features to engage brand fans.
Provide your customer with onboarding guides and videos. We make it easy for you to welcome thousands of new users without manual effort.
Launch an official company forum with your own branding. Give your customers a seamless experience from the moment they land on your page.
Maintain 99.9% availability during high-traffic milestones, product drops, or major corporate events.
Ditch cluttered real-time chat apps. Move your staff to organized discussion categories where company updates and team choices are easily searchable.
Give your verified customers an exclusive, invite-only forum space to test early concepts and share exclusive feedback.
You can help your customers find the most helpful answers shared by your community members by pinning on your official support documentation.
Reward your top users for sharing creative guides, tips, and unboxing tutorials, or answering support-related questions. Encourage product adoption across your audience.
Motivate your seasoned community members to answer support questions by highlighting top problem-solvers on a public leaderboard.
Track which members write high-quality answers so you can recruit them for customer advisory boards, ambassador programs, and case studies.
Our system allows forum members to move from public discussion boards into secure private messages and take networking conversations further.
Open real-time chat windows during virtual keynotes, product launches, or webinars to keep your audience engaged through your events.
Give your account management team a direct text channel with instant file transfers to coordinate with corporate clients during complex deployments.
Alert an account manager the moment your customers’ monthly activity drops below their average line.
Hold any posts that contain external links or file uploads using our smart screening filter. Posts go public only after validation.
Restrict users’ access to advanced forums, specialized courses, events, and exclusive resources based on their subscription level.
Turn customer support emails into community solutions where members can find existing answers and respond to each other.
You can send invites, manage event check-ins, and host live sessions of your webinar or workshop within your private community.
Invite your power users into private groups to test early roadmap updates, share design ideas, and vote on upcoming feature priorities.
Pull detailed reports that show how your customer community reduces incoming support ticket costs.
Catch drops in activity before contract renewals come up by tracking shifts in community login patterns and active user ratios across your major enterprise accounts.
Check user reactions to pricing changes or product updates by running automated keyword sentiment scans across public boards.
Automatically push community status levels and member participation details into your customer database profiles using direct app connections.
Your clients log in securely using their existing corporate profiles - no need to create a separate username or password.
Send verified bugs reported in your public support community to your internal engineering team's active work tickets.
Provide complete peace of mind to your technical team. You can keep your entire community and user database protected on its own private cloud setup.
Our community app provides your design team the creative freedom to customize fonts, colors, and visual layouts to match your brand guidelines.
Our technical onboarding specialists work closely with you to connect your systems with our community platform, so you don’t need to involve your web developers.
You can share logistics, distribution updates, and product manuals with external business partners in a private space.
Create a shared workspace using organized conversation threads. Let product teams track feature ideas without losing contextual history.
Involve customers directly in building better products through spaces that gather user insights and keep members informed as well.
Use visual checklists and custom milestones to guide new community members through completing their profiles and writing their first posts.
Encourage users to report outdated guides, report members, and suggest corrections to keep your community fresh.
Mobilize active brand advocates to generate positive word-of-mouth reviews, upload user-generated content, and share real-world success stories online.
Create groups with similar interests. Send push notifications to help members plan in-person meetups, dinners, and local networking events.
Connect your company leadership team with your global audience using live Q&A text channels built for thousands of concurrent users.
Provide specialized steering committees with an instant chat space that features rich-media previews for sharing designs and assets.
We scan, tag, and pass discussions for common customer complaint words like "broken," "app crash," or "missing item" to your support or product design team.
Align your community with international data laws. Easily update your terms of service and privacy settings for different regions while giving members simple tools to report issues.
Identify and block bot registrations, spam networks, and unwanted links with advanced security features.
Upload interactive video training courses, track member progress with visual progress bars, and reward learners with badges.
Create membership discounts and promotions. Customers make in-app payments to access your content or interact with you.
Training academies, educational institutions, and content creators can automatically distribute certificates upon course completion.
Find your audience's biggest feature requests and pain points by pulling reports on the most common phrases used across ideation boards.
Keep your community team running smoothly by tracking flag resolution speeds and daily moderation queue sizes.
Connect forum activity milestones straight to your internal sales metrics. Measure community impact on upgrades through user retention charts.
Comply with international data storage laws by choosing where your community data lives across secure cloud nodes.
Pull developer community threads directly within live codebase updates, developer responses, and documentation edits.
Pass high-priority community flags and critical content updates into internal employee chat rooms for quick team replies.
