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Customer Engagement Software

Boost retention &
lifetime value by

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Analytics
Journey Mapping
Gamification
Social sharing
Smart configurations
Integrations

Proud to Deliver 40%+ Boost in Engagement and Double-Digit ROI for 300+ Top Brands


Analytics
Journey Mapping
Gamification
Social sharing
Smart configurations
Integrations
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Screenshot of analytics dashboard showing customer engagement insights
Key Features
  • Behavior Tracking
  • Journey Mapping
  • Sentiment Analysis
  • Predictive Modeling
  • A/B Testing
  • Segmentation
Solution Tailored to Your Needs

Monitor customer actions across touchpoints in real time to understand what drives engagement. Identify key behaviors that lead to conversion or churn. Use these insights to fine-tune your campaigns and increase ROI.

Visualize every step of your customer's experience, from discovery to post-purchase. Spot drop-offs and friction points that hurt loyalty. Design smoother, more rewarding paths to improve satisfaction and retention.

Detect how customers feel using natural language processing on reviews, messages, and feedback. Uncover emotional trends that affect brand perception. Take proactive steps to address concerns before they escalate.

Leverage AI to forecast customer behavior, from purchase likelihood to churn risk. Make data-backed decisions that optimize timing, messaging, and offers. Stay ahead of customer needs with precision targeting.

Run controlled experiments to determine which strategies work best. Compare messaging, designs, or workflows to maximize engagement and conversions. Continuously improve outcomes with confidence.

Group customers based on shared traits, behaviors, or intent. Deliver hyper-personalized content and offers to each segment. Boost relevance and performance by avoiding one-size-fits-all communication.
See 25+ Use Cases

Screenshot of analytics dashboard showing customer engagement insights
Key Features
  • Journey Visualization
  • Touchpoint Analytics
  • Path Optimization
  • Behavioral Tracking
  • Predictive Insights
  • Cross-Channel Mapping
Solution Tailored to Your Needs

See the entire customer journey laid out in an intuitive visual format. Easily track how users move from awareness to loyalty. Spot gaps or drop-offs at a glance to take immediate action.

Analyze how each interaction—email, ad, or support ticket—impacts customer decisions. Understand which touchpoints drive engagement or cause churn. Use data to refine messaging and channel strategy.

Identify the most effective paths that lead to conversion or retention. Use AI recommendations to remove friction and streamline user flows. Continuously improve customer experience through intelligent adjustments.

Capture user actions across digital and offline channels in real time. Uncover behavioral patterns that signal intent or disengagement. Power personalized campaigns based on actual user behavior.

Forecast what your customers are likely to do next using machine learning. Anticipate needs, churn risks, or upsell opportunities. Make proactive decisions that drive long-term value.

Connect customer data from all channels—web, mobile, in-store, and support—for a unified view. Understand how each channel contributes to the overall journey. Ensure consistent, personalized experiences everywhere.
See 25+ Use Cases

Screenshot of gamified customer engagement features
Key Features
  • Customizable Challenges
  • Adaptive Rewards
  • Social Leaderboards
  • Progress Visualization
  • Milestone Badges
  • Engagement Analytics
Solution Tailored to Your Needs

Create engaging challenges tailored to your brand and customer segments. Encourage repeated actions that drive loyalty and revenue. Easily adjust difficulty, duration, and rewards to match your goals.

Deliver personalized rewards based on user behavior and preferences. The system adapts in real-time to keep motivation high and users coming back. Reinforce positive actions with meaningful incentives.

Foster healthy competition by showcasing top performers in real time. Boost visibility and engagement as users strive to climb the ranks. Inspire participation through public recognition and peer influence.

Let users track their journey with visual progress bars, goal meters, or timelines. Reinforce a sense of achievement and forward momentum. Keep users motivated by showing how close they are to their next reward.

Reward users for key accomplishments with visually appealing badges. Celebrate loyalty, longevity, or high-value behaviors. Badges create status and drive social sharing.

Gain deep insights into what gamified elements drive the most interaction. Track participation rates, conversion impact, and reward effectiveness. Use the data to refine experiences and maximize ROI.
See 25+ Use Cases

Screenshot showcasing social sharing and advocacy features
Key Features
  • One-Click Sharing
  • Personalized Invites
  • Incentivized Referrals
  • User-Generated Content
  • Social Proof Widgets
  • Advocacy Analytics
Solution Tailored to Your Needs

Make it effortless for users to share your brand across social platforms, email, or messaging apps. With a single click, customers become advocates. Seamless integration removes barriers to organic promotion.

Generate unique, branded referral messages for each user. Personalization increases trust and click-through rates. Users feel more invested when they share something tailored to their voice.

Reward both referrers and invitees with customizable incentives. Drive more conversions by aligning rewards with user motivations. Track success automatically to optimize your referral strategy.

Encourage customers to create and share content around your brand. Leverage authentic voices for powerful word-of-mouth marketing. Boost reach and credibility without added cost.

Display real-time reviews, referrals, or user activity on your site. Build trust instantly by showcasing active engagement. Proven to increase conversion rates through visible credibility.

Monitor which users, messages, and channels drive the most referrals. Gain insights into advocate behavior and campaign performance. Optimize programs based on real-time data and trends.
See 25+ Use Cases

Illustration showcasing intelligent segmentation and personalized engagement features
Key Features
  • AI-Driven Segmentation
  • Behavioral Targeting
  • Dynamic Rewards
  • Predictive Churn Prevention
  • Automated Workflows
  • Real-Time Insights
Solution Tailored to Your Needs

Automatically group customers based on real-time behaviors, preferences, and predicted intent. Go beyond static demographics to unlock highly relevant targeting. Let AI uncover hidden segments with the highest potential for conversion and retention.

Deliver personalized messages and offers based on how users actually behave—not just who they are. React to user triggers instantly across channels. Engage each customer at the perfect moment with content that resonates.

Offer smart, flexible incentives that adjust based on user profile and activity. Maximize motivation by matching rewards to real-time context and past behaviors. Keep customers engaged with constantly evolving value.

Identify early signs of disengagement before it’s too late. Our system flags at-risk users based on behavioral shifts and predictive patterns. Take timely action to retain more customers and reduce revenue loss.

Set up intelligent engagement flows that adapt to each customer’s journey. Automate touchpoints, offers, and follow-ups without losing personalization. Save time while ensuring consistent, tailored experiences.

Access live analytics dashboards that reflect user activity as it happens. Spot trends, measure performance, and pivot strategies on the fly. Empower your team with instant, actionable intelligence.
See 25+ Use Cases

Illustration showcasing various marketing software integrations
Key Features
  • CRM Integrations
  • Helpdesk Integrations
  • E-commerce Integrations
  • Marketing Automation
  • Unified Customer Profiles
  • 360° Customer View
Solution Tailored to Your Needs

Connect seamlessly with leading CRMs like Salesforce, HubSpot, Pipedrive, and Zoho CRM to unify customer interactions, sales history, and pipeline data. Enable personalized engagement across the lifecycle, from lead capture to loyalty, with a single view of each customer’s journey and preferences.

Integrate with top support platforms like Zendesk, Freshdesk, ServiceNow, and more to trigger engagement based on ticket activity and support resolution. Automatically follow up after interactions, segment users by service experience, and improve satisfaction with timely, data-driven outreach tied to customer service quality.

Sync effortlessly with platforms like Shopify, BigCommerce, Magento, and WooCommerce to capture purchase data, browsing behavior, and abandoned cart events. Use this information to automate post-purchase follow-ups, trigger personalized recommendations, and drive repeat sales with behavior-based engagement sequences.

Connect with powerful tools like Mailchimp, ActiveCampaign, Klaviyo, and Marketo to coordinate email, SMS, and push campaigns using real-time customer data. Trigger timely messages, personalize content dynamically, and ensure marketing efforts align with customer behavior and engagement signals.
See 25+ Use Cases

Our Practice Leaders

We offer a unique delivery ownership model through our integrated software and service support that guarantees ROI. We align our pricing with your success, tying it to revenue milestones set in coordination with our practice leadership team. Meet our practice leaders who specialize in the Customer Engagement Program.

Rohit Singh

Director of Customer Engagement

Rohit Singh, based in Vancouver, Canada, brings over 15 years of experience in developing and executing customer engagement strategies within the B2B sector. His expertise in crafting innovative engagement models and understanding industry trends makes him an invaluable asset for the B2B Customer Engagement program.

Brent Jackson

Client Relations Director

Brent Jackson brings more than 20 years of experience in client relations and business development. Based in West Columbia, he has a proven track record of building and maintaining strong client relationships in the B2B space. His ability to understand client needs and align them with business objectives is essential for the success of the B2B Customer Engagement program.

SJ Kim

Communications Director

With over a decade of experience in communications and customer engagement, SJ Kim from Dallas specializes in creating compelling messaging and fostering strong relationships with clients. His skills are crucial for effectively promoting the B2B Customer Engagement program and ensuring clear, impactful communication.

Justin Cappozzo

Customer Experience Lead

With a solid background in customer experience from his tenure at organizations like Marriott, Justin Cappozzo specializes in enhancing customer satisfaction and loyalty. Based in Apollo Beach, Florida, his insights into customer behavior and experience design are vital for the B2B Customer Engagement program.

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Client Testimonial

"NextBee has been tremendous in putting in place all the variables for us to be successful!”

Mary Veloske Vice President

Highlighted Use Cases

Tailor the Program to Your Custom Needs to Get Best Results

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Customer Journey Mapping

Visualize and optimize customer journeys for higher engagement

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Behavioral Segmentation

Create targeted segments based on user actions and attributes

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Engagement Scoring

Assign engagement scores to prioritize outreach and interventions

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Onboarding Optimization

Identify where new users drop off during signup and streamline the registration process.

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Purchase Acceleration

Map buying journeys to reduce cart abandonment and increase conversion rates significantly.

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Retention Analysis

Track customer engagement patterns to predict churn and intervene with targeted campaigns.

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Onboarding Challenges

Motivate new users to explore key features and complete setup

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Progress Milestones

Recognize and reward users as they achieve key milestones

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Feature Adoption Quests

Incentivize users to adopt specific features with targeted quests

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Achievement Sharing

Let users share their wins and milestones on social networks

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Referral Programs

Turn users into advocates with social referral campaigns

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In-App Social Feeds

Build community and engagement with in-app social features

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Automatic User Clustering

Dynamically group users based on attributes and behaviors

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Predictive Personalization

Tailor experiences based on user's predicted behavior

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Adaptive Incentives

Optimize offers and rewards based on user preferences

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CRM Data Sync

Unify user profiles by syncing data with your CRM system

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Social Scheduling

Automatically post updates to social networks based on in-app activity

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Commerce Tracking

Connect purchase activity to enrich user profiles and personalization

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Predictive Analytics

Identify at-risk customers and forecast churn probability

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Cohort Analysis

Compare engagement and retention across customer cohorts

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Campaign Measurement

Analyze campaign performance and optimize for higher ROI

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Social Contests

Drive engagement through time-bound social contests and giveaways

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Personalized Challenges

Tailor challenges based on user's attributes, behavior and goals

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Gamified Learning Paths

Make complex workflows fun with step-by-step gamified tutorials

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UGC Contests

Collect user-generated content through social contests

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Social Media Integrations

Make social sharing seamless with native integrations

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Social Proof Widgets

Showcase user activity and achievements across touchpoints

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Churn Risk Scoring

Proactively identify and engage users likely to churn

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Next Best Action

Guide users with data-driven next best action recommendations

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Adaptive UX

Automatically adapt UI based on user's skills and goals

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Bi-directional Sync

Keep data in sync across your engagement stack in real-time

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Workflow Automation

Trigger cross-platform workflows based on user actions and milestones

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Engagement Reporting

Build consolidated engagement reports across touchpoints and channels

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Upsell Timing

Determine optimal moments to present upgrade offers based on usage behavior patterns.

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Support Integration

Connect customer service touchpoints with journey stages for personalized assistance delivery.

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Advocacy Development

Identify satisfied customers ready for referral programs and brand ambassador opportunities.

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Frequently Asked Questions

Our platform enables you to create personalized engagement experiences that keep customers coming back. By leveraging behavioral analytics and AI-driven segmentation, you can tailor challenges, rewards, and journeys to each user's unique preferences and goals, fostering long-term loyalty and reducing churn.

Absolutely. Our solution is designed to seamlessly integrate with your CRM, marketing automation, support, and analytics tools. This allows you to unify customer data, automate workflows across systems, and gain a holistic view of the customer journey. We offer pre-built connectors and open APIs for easy integration.

Data security and privacy are top priorities for us. Our platform is built on a secure, scalable infrastructure with enterprise-grade security features like encryption, access controls, and real-time monitoring. We are fully compliant with regulations like GDPR, CCPA, and HIPAA, and undergo regular third-party audits.

Our analytics dashboard gives you real-time visibility into key engagement metrics like activation, retention, churn, and LTV. You can track user journeys, compare cohorts, and identify behavioral trends. Predictive models help you proactively intervene with at-risk users. With our platform, you can expect to see a 40%+ boost in engagement and retention.

Our implementation typically takes 4-6 weeks, depending on the complexity of your use case. We assign a dedicated success manager who works closely with your team to define KPIs, map data flows, and configure the platform to your needs. We provide comprehensive training and ongoing support to ensure a smooth rollout and long-term success.

Yes, we recommend starting with a pilot to validate the approach and fine-tune the configuration. We'll work with you to define a pilot group, set up tracking, and launch targeted campaigns. Based on the results, we'll optimize the program and help you develop a phased rollout plan to expand to your full user base.

Our platform supports multiple languages and can be deployed globally. We work with localization partners to ensure that all user-facing content, including challenges, rewards, and notifications, is properly translated and adapted to each market. Our infrastructure is designed to scale seamlessly across regions while maintaining high performance and availability.

We offer a wide range of customization options to align the experience with your brand. From UI themes and layouts to challenge types and reward catalogs, virtually every aspect can be tailored to your needs. Our professional services team can help you design and configure a program that reflects your unique brand identity and user preferences.

We partner with leading rewards providers to offer a wide selection of gift cards, merchandise, and experiences. Our platform handles all aspects of rewards fulfillment, including payment processing, shipping, and customer support. We also offer flexible APIs to integrate with your existing rewards or payments infrastructure if needed.

Our customers typically see a 2-3X return on their investment within the first year. By driving higher engagement, retention, and upsell, our platform can help you boost customer LTV and reduce acquisition costs. We'll work with you to define success metrics and build a business case based on your specific goals and benchmarks.

Stop Losing Customers Today: Get Your Personalized Retention Roadmap

Our engagement specialists have helped 300+ top brands achieve double-digit ROI. Schedule a free 30-minute consultation to receive a custom churn reduction strategy based on your specific industry challenges (includes a competitive analysis and 90-day implementation timeline).