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Customer Retention Platform

Boost retention &
lifetime value by

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Rewards
Automation
Messaging
Agentic AI
Gamification
Integrations
Revenue

Proud to Deliver 40%+ Boost in customer retention rates and Double-Digit ROI for 300+ Top Brands


Rewards
Automation
Messaging
Agentic AI
Gamification
Integrations
Revenue
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Loyalty and rewards platform offering points, tiers, cashback, and stored value wallets
Key Features
  • Rewards Choice
  • VIP Tiers
  • Drag & Drop Builder
  • Stored Value
  • Cashback Rewards
  • Pre-designed Templates
Featured Use Cases Powered by Next AI
Birthday Rewards icon

Birthday Rewards
VIP Perks icon

VIP Perks
Advocacy Boost icon

Advocacy Boost
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Subscription retention platform with cancel-flow interception, save offers, pause options, and payment recovery automation
Key Features
  • Cancel Flows
  • Save Offers
  • Pause Options
  • Payment Recovery
  • Plan Downgrades
  • Churn Analytics
Featured Use Cases Powered by Next AI
Downgrade Retain icon

Downgrade Retain
Pause Save icon

Pause Save
Payment Rescue icon

Payment Rescue
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Omnichannel messaging platform with SMS, email, push, chat handoff, and direct mail automation
Key Features
  • SMS Messaging
  • Push Alerts
  • Email Journeys
  • Chat Handoff
  • Direct Mail
  • Upsell Plays
Featured Use Cases Powered by Next AI
Replenishment Flow icon

Replenishment Flow
Cross-Sell Nudges icon

Cross-Sell Nudges
Upsell Triggers icon

Upsell Triggers
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AI-powered personalization platform with predictive churn scoring, fraud prevention, and smart offers
Key Features
  • AI Copilots
  • Smart Offers
  • Fraud Prevention
  • Churn Prediction
  • Journey Mapping
  • Dynamic Segments
Featured Use Cases Powered by Next AI
Churn Scoring icon

Churn Scoring
Fraud Guard icon

Fraud Guard
Offer Matching icon

Offer Matching
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Gamification platform with trivia, spinwheels, sweepstakes, challenges, and rewards
Key Features
  • Points Challenges
  • Badges Recognition
  • Dynamic Leaderboards
  • Progress Tracking
  • Streak Rewards
  • Instant Feedback
Featured Use Cases Powered by Next AI
Purchase Streaks icon

Purchase Streaks
Referral Milestones icon

Referral Milestones
Learning Quests icon

Learning Quests
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Seamless integrations with Shopify, martech tools, API connections, and identity resolution
Key Features
  • Identity Resolution
  • Data Routing
  • Shopify Apps
  • API Integrations
  • Profile Linking
  • Martech Sync
Featured Use Cases Powered by Next AI
Visitor Capture icon

Visitor Capture
Checkout Extension icon

Checkout Extension
Martech Sync icon

Martech Sync
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Retention analytics with LTV tracking, cohort analysis, funnels, merchandising insights, and ROI dashboards
Key Features
  • Cohort Analysis
  • LTV Tracking
  • Funnel Reports
  • Merchandising Insights
  • ROI Dashboards
  • Save Metrics
Featured Use Cases Powered by Next AI
LTV Growth icon

LTV Growth
Funnel Optimization icon

Funnel Optimization
Merchandising Reports icon

Merchandising Reports
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Our Practice Leaders

We offer a unique delivery ownership model through our integrated software and service support that guarantees ROI. We align our pricing with your success, tying it to revenue milestones set in coordination with our practice leadership team. Meet our practice leaders who specialize in setting up Customer Retention & Engagement Programs.

Rohit Singh

Director of Retention Marketing

Rohit Singh, based in Vancouver, Canada, brings over 15 years of experience in developing and executing customer retention strategies within the B2B and B2C sectors. His expertise in crafting innovative engagement models and understanding industry trends makes him an invaluable asset for optimizing Retention Marketing Programs.

Brent Jackson

User Engagement Director

Brent Jackson brings more than 20 years of experience in client relations and business development. Based in West Columbia, he has a proven track record of building and maintaining strong client relationships. His ability to understand client needs and align them with business objectives is essential for the success of Customer Retention Programs.

SJ Kim

Communications Director

With over a decade of experience in communications and customer engagement, SJ Kim from Dallas specializes in creating compelling messaging and fostering strong relationships with clients. His skills are crucial for effectively promoting Customer Retention programs and ensuring clear, impactful communication.

Justin Cappozzo

Program Operations Manager

With a solid background in customer experience from his tenure at organizations like Marriott, Justin Cappozzo specializes in enhancing customer satisfaction and loyalty. Based in Apollo Beach, Florida, his insights into customer behavior and experience design are vital for the Customer Retention Programs

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Client Testimonial

"NextBee has been tremendous in putting in place all the variables for us to be successful!”

Mary Veloske Vice President

Highlighted Use Cases

Tailor the Program to Your Custom Needs to Get Best Results

Birthday Rewards icon
Birthday Rewards

Deliver personalized birthday perks that encourage repeat purchases and strengthen customer relationships.

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VIP Perks icon
VIP Perks

Provide exclusive benefits to high-value customers, boosting satisfaction, loyalty, and overall retention.

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Advocacy Boost icon
Advocacy Boost

Reward customer referrals with incentives that attract high-retention prospects and amplify brand growth.

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Downgrade Retain icon
Downgrade Retain

Suggest cost-friendly downgrade options, preventing cancellations while preserving valuable recurring revenue streams.

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Pause Save icon
Pause Save

Enable temporary plan pauses, encouraging customers to return instead of permanently canceling subscriptions.

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Payment Rescue icon
Payment Rescue

Recover failed transactions through retries, reminders, and flexible options to sustain revenue continuity.

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Replenishment Flow icon
Replenishment Flow

Detect repurchase timing and trigger personalized reminders with purchase links across preferred channels.

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Cross-Sell Nudges icon
Cross-Sell Nudges

Recommend complementary products after purchases, increasing order values and strengthening customer relationships.

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Upsell Triggers icon
Upsell Triggers

Suggest premium upgrades or add-ons through automated journeys that boost ARPU and satisfaction.

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Churn Scoring icon
Churn Scoring

Detect early churn signals with AI and trigger personalized interventions to retain customers.

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Fraud Guard icon
Fraud Guard

Prevent loyalty fraud through automated AI checks that secure reward systems and customer trust.

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Offer Matching icon
Offer Matching

Deliver dynamic offers matched by AI to maximize the likelihood of engagement and conversions.

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Purchase Streaks icon
Purchase Streaks

Reward customers who shop repeatedly within defined timeframes to reinforce purchase consistency.

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Referral Milestones icon
Referral Milestones

Offer badges and recognition when customers refer multiple friends over time.

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Learning Quests icon
Learning Quests

Gamify product tutorials with progress tracking, badges, and rewards for completed learning milestones.

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Visitor Capture icon
Visitor Capture

Convert anonymous traffic into identified profiles, fueling targeted remarketing and retention-driven campaigns.

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Checkout Extension icon
Checkout Extension

Deliver personalized upsell offers directly within checkout flows, increasing order size and satisfaction.

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Martech Sync icon
Martech Sync

Share customer retention data across marketing tools to ensure seamless activation and personalization.

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Abandonment Winback icon
Abandonment Winback

Re-engage cart abandoners using personalized SMS and email nudges to recover potential sales.

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LTV Growth icon
LTV Growth

Monitor customer lifetime value improvements from retention efforts and loyalty initiatives over time.

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Funnel Optimization icon
Funnel Optimization

Identify funnel drop-offs and optimize engagement flows to increase conversion rates and revenue.

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Merchandising Reports icon
Merchandising Reports

Analyze product performance to optimize assortments, pricing, and promotions for better retention.

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Offer Testing icon
Offer Testing

Experiment with targeted save-offer variations to determine the most effective retention strategies across segments.

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Churn Reduction icon
Churn Reduction

Track churn signals and customer behaviors to proactively intervene with personalized retention campaigns.

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Abandonment Winback icon
Abandonment Winback

Re-engage cart abandoners using personalized SMS and email nudges to recover potential sales.

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Seasonal Outreach icon
Seasonal Outreach

Launch festive campaigns with timely, personalized messaging across multiple channels to maximize engagement.

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Customer Paths icon
Customer Paths

Adapt customer journeys in real time with AI personalization that boosts overall retention.

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VIP Recognition icon
VIP Recognition

Instantly identify and elevate experiences for high-value customers, reinforcing loyalty and brand commitment.

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Community Challenges icon
Community Challenges

Run team-based challenges where groups compete to achieve brand-related goals collectively.

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Seasonal Games icon
Seasonal Games

Launch time-bound campaigns with festive challenges to spark participation and increase engagement.

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Unified Profiles icon
Unified Profiles

Merge touchpoints into a single customer profile, enabling consistent engagement across multiple platforms.

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Audience Growth icon
Audience Growth

Build owned subscriber lists for remarketing campaigns that reduce dependency on third-party channels.

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ROI Tracking icon
ROI Tracking

Provide leadership with clear dashboards showing retention-driven revenue growth and measurable program impact.

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Save Reporting icon
Save Reporting

Evaluate cancel-save strategy effectiveness with metrics that reveal campaign performance and recovery opportunities.

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Gift Incentives icon
Gift Incentives

Offer milestone-based gift cards that drive additional purchases and reinforce positive customer engagement.

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Cashback Engagement icon
Cashback Engagement

Motivate purchases by delivering instant cashback rewards that enhance program appeal and activity.

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Frequently Asked Questions

Retention marketing software boosts CLV by increasing repeat purchases, enhancing loyalty engagement, and reducing customer churn through cancel-save campaigns. By unlocking AI-powered personalization across every channel, brands can deliver relevant offers that encourage longer relationships, higher order frequency, and stronger brand advocacy.

Our cancel-save engine deploys AI copilots to detect churn risk, trigger intervention workflows, and deliver personalized win-back offers. Instead of simply asking customers to stay, we automate contextual journeys that combine loyalty rewards, discounts, or exclusive upgrades, significantly increasing customer retention and reducing subscription or account cancellations.

AI-powered personalization ensures every retention campaign is data-driven and timely. Our agentic AI and copilots adapt offers, rewards, and messaging based on customer behavior, reducing churn risk. This creates cancel-save campaigns that feel tailored, delivering stronger engagement, higher conversions, and measurable increases in customer lifetime value.

Most brands can launch cancel-save journeys and churn reduction campaigns in under 30 days. Our retention marketing platform provides prebuilt integrations, AI-powered templates, and guided onboarding—helping marketing teams quickly configure loyalty, rewards, and churn prevention campaigns without heavy IT involvement or long implementation cycles.

Yes. Our software integrates seamlessly with leading CRMs, CDPs, email marketing, SMS, and customer support tools. This unified data approach enables brands to automate cancel-save journeys, synchronize churn signals, and measure retention campaigns without disrupting existing workflows or technology investments.

We provide detailed retention analytics that track cancel-save performance, churn reduction rate, and customer lifetime value. Brands gain visibility into loyalty engagement, campaign ROI, and revenue saved through cancel-save workflows—making it easy to optimize strategies and prove the financial impact of retention marketing.

Our retention marketing software is priced to deliver maximum ROI without hidden costs. Unlike complex, enterprise-only tools, we provide flexible pricing tailored to business size and retention goals. By including cancel-save journeys, loyalty programs, and churn analytics in one platform, clients achieve greater savings and faster payback than piecing together multiple solutions.

We’re committed to retention success and back our platform with performance-driven onboarding and ongoing support. If satisfaction isn’t met, brands can adjust plans, request enhancements, or scale down without penalties. Our cancel-save and churn reduction modules are proven to deliver measurable value, ensuring confidence and long-term trust.

Absolutely. Subscription brands face some of the highest churn risks, which is why our cancel-save workflows are optimized for renewals. From automated win-back offers to loyalty upgrades, our software helps subscription companies extend customer relationships and protect recurring revenue.

Yes. Our platform includes flexible loyalty programs such as points, tiers, memberships, and gift cards. These rewards can be linked to cancel-save journeys, turning potential churn moments into opportunities to deepen loyalty and encourage continued brand engagement.

Ready to Launch Your Retention Marketing Program?

Protect recurring revenue and engage at-risk customers with customer retention strategies and our AI-powered retention software that delivers results you can track.