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Rohit Singh is a seasoned professional with over 15 years of experience in customer experience analysis and quality assurance. Based in Vancouver, Canada, he specializes in designing and interpreting mystery shopping programs to enhance service quality. His deep understanding of customer behavior and market trends makes him an invaluable asset for the Mystery Shopper Program.

Brent Jackson brings more than 20 years of experience in client relations and business development. Based in Charleston, South Carolina, Brent has worked closely with clients to understand their needs and deliver tailored solutions. His ability to build strong relationships with clients is critical for the success of the Mystery Shopper Program.

With over a decade of experience in operations and program management, SJ Kim is a dynamic professional based in Houston, Texas. SJ excels in coordinating mystery shopping activities and ensuring that the collected data translates into actionable insights. His expertise is vital for effectively managing the day-to-day operations of the Mystery Shopper Program.

With a rich background in technology implementation and operational excellence from his tenure at organizations like Marriott, Justin Cappozzo specializes in integrating technological solutions to enhance customer experience programs. Based in Tampa Bay, Florida, Justin's insights into technology integration are essential for the seamless execution of the Mystery Shopper Program.