NextBee Logo

Hotel Guest App

Increase your
hotel revenue by

Request a Demo to Boost Guest Retention & Bookings!

Proud to Deliver 40%+ Boost in Ancillary Revenue and Double-Digit ROI for 300+ Top Hospitality Brands

Screenshot of the guest app program analytics dashboard showing key metrics and insights
Key Features
  • Mobile Check-In
  • Digital Keys
  • Skip Lobby
  • Car Check-In
  • Instant Access
  • Guest Preferences
Featured Use Cases Powered by
Screenshot showcasing the key features of the gamification platform within the guest app program
Key Features
  • Omnichannel Messaging
  • Automated Responses
  • Targeted Promotions
  • Feedback Collection
  • Staff Routing
  • Unified Dashboard
Featured Use Cases Powered by
Diagram showing how the automation module streamlines guest engagement across touchpoints
Key Features
  • Room Upgrades
  • Dining Offers
  • Spa Bookings
  • Smart Timing
  • Revenue Boost
  • Guest Matching
Featured Use Cases Powered by
Diagram illustrating how AI-driven smart configurations dynamically tailor the guest app experience
Key Features
  • Loyalty Points
  • Tier System
  • Leaderboards
  • Gamification
  • Milestone Rewards
  • Member Perks
Featured Use Cases Powered by
Diagram showcasing the various systems and tools that can integrate with the guest app platform
Key Features
  • Service Requests
  • Maintenance Reports
  • Restaurant Recommendations
  • Team Assignment
  • Response Tracking
  • Guest Feedback
Featured Use Cases Powered by
Diagram showcasing the various systems and tools that can integrate with the guest app platform
Key Features
  • Guest Insights
  • Booking Patterns
  • Marketing Results
  • Guest Retention
  • Revenue Tracking
  • Preference Analysis
Featured Use Cases Powered by
Diagram showcasing the various systems and tools that can integrate with the guest app platform
Key Features
  • Fraud Prevention
  • Digital Tipping
  • PMS Integration
  • Payment Reports
  • Chargeback Protection
  • Transaction Security
Featured Use Cases Powered by

Our Practice Leaders

We offer a unique delivery ownership model through our integrated guest loyalty software and service support that guarantees ROI. We align our pricing with your success, tying it to revenue milestones set in coordination with our practice leadership Team. Meet our practice leaders who specialize in hospitality loyalty programs.

Rohit Singh

Head of Hospitality Strategy

Rohit Singh is a seasoned professional with over 15 years of experience in hospitality strategy and development. Based in Vancouver, Canada, he specializes in creating innovative marketing strategies that drive growth in the hospitality sector. His deep understanding of industry trends and customer behavior makes him an invaluable asset for the Hospitality Marketing program.

Brent Jackson

Client Relations Director

Brent Jackson brings more than 20 years of experience in client relations and business development within the hospitality sector. Based in Charleston, South Carolina, Brent has worked closely with clients to understand their needs and deliver tailored solutions that drive customer satisfaction and loyalty. His ability to build strong client relationships is critical for the success of the Hospitality Marketing program.

SJ Kim

Hospitality Marketing Director

With over a decade of experience in hospitality marketing and communications, SJ Kim is a dynamic professional based in Houston, Texas. SJ excels in crafting compelling marketing campaigns that enhance brand visibility and customer engagement in the hospitality industry. His expertise is vital for effectively promoting the Hospitality Marketing program and ensuring consistent messaging across all channels.

Justin Cappozzo

Customer Experience Manager

With a rich background in hospitality operations and customer experience from his tenure at organizations like Marriott, Justin Cappozzo specializes in enhancing guest experiences through effective operational strategies. Based in Tampa Bay, Florida, Justin's insights into hospitality operations are essential for the seamless execution of the Hospitality Marketing program.

Client Testimonial

"NextBee has been tremendous in putting in place all the variables for us to be successful!”

Mary Veloske Vice President

Highlighted Use Cases

Tailor the guest loyalty program to your custom needs to get the best results

Peak Arrivals icon
Peak Arrivals

When multiple guests arrive simultaneously during busy periods, they all check in from the lobby without overwhelming the staff.

Add to wishlist

Late Arrivals icon
Late Arrivals

Guests arrive at midnight when the front desk is understaffed, check in remotely, and receive room access immediately.

Add to wishlist

VIP Guests icon
VIP Guests

High-profile guests bypass the crowded lobby entirely, maintaining their privacy while receiving personalized welcome messages and room preferences.

Add to wishlist

Group Check-ins icon
Group Check-ins

The wedding party checks in from the tour bus, receiving room assignments and digital keys instantly, eliminating lobby congestion.

Add to wishlist

International Guests icon
International Guests

Travelers with language barriers complete the check-in process easily using a visual mobile interface before reaching the front desk.

Add to wishlist

Night Coverage icon
Night Coverage

Guest needs extra pillows at late hours when the front desk is busy, gets immediate response and delivery confirmation.

Add to wishlist

Busy Periods icon
Busy Periods

During peak season, the system handles numerous daily WiFi password requests while staff focuses on complex guest issues.

Add to wishlist

Staff Shortage icon
Staff Shortage

The Hotel operates with minimal staff during the slow season, and automation maintains excellent guest service standards and response times.

Add to wishlist

Guest Complaints icon
Guest Complaints

Unhappy guests message about service or share a complaint, the system immediately alerts the night manager and tracks resolution progress automatically.

Add to wishlist

Marketing Campaigns icon
Marketing Campaigns

The Hotel sends personalized spa promotions to guests who previously booked wellness packages, increasing spa bookings significantly.

Add to wishlist

Last-Minute Bookings icon
Last-Minute Bookings

Guest books basic room an hour before arrival, receives upgrade offer with dining credit during mobile check-in.

Add to wishlist

Special Occasions icon
Special Occasions

System detects anniversary in guest profile, automatically offers romantic dinner package and champagne room service.

Add to wishlist

Seasonal Promotions icon
Seasonal Promotions

During ski season, mountain hotel promotes equipment rentals and lift tickets to all incoming guest reservations.

Add to wishlist

Inventory Management icon
Inventory Management

Hotel has excess spa capacity tomorrow, sends targeted massage offers to guests checking in today.

Add to wishlist

Guest Preferences icon
Guest Preferences

Business traveler who always orders room service gets breakfast delivery offer automatically added to their stay.

Add to wishlist

Repeat Guests icon
Repeat Guests

Loyal customer reaches gold tier status, unlocks free breakfast and late checkout while competing on the monthly leaderboard.

Add to wishlist

Corporate Clients icon
Corporate Clients

Business traveler earns double points for conference bookings, climbing the leaderboard while the company tracks total program savings.

Add to wishlist

Seasonal Campaigns icon
Seasonal Campaigns

Summer promotion awards bonus points for pool bar purchases, encouraging guests to use hotel amenities more frequently.

Add to wishlist

Guest Engagement icon
Guest Engagement

Couples compete with friends on the loyalty leaderboard, sharing achievements on social media, and booking additional stays.

Add to wishlist

Competitive Differentiation icon
Competitive Differentiation

Independent hotel matches chain loyalty benefits through a gamified program, retaining guests who typically choose branded properties.

Add to wishlist

Housekeeping Requests icon
Housekeeping Requests

Guest spills wine on carpet, reports incident through app, housekeeping arrives quickly with cleaning supplies and assistance.

Add to wishlist

Maintenance Issues icon
Maintenance Issues

Hotel room AC stops working, guest reports problem, maintenance receives alert with room number and issue details.

Add to wishlist

Concierge Services icon
Concierge Services

Guest wants restaurant reservations for anniversary dinner, sends request through app, receives confirmation and transportation arrangement.

Add to wishlist

Guest Complaints icon
Guest Complaints

Noise complaint about neighboring room gets instantly routed to security team with guest contact information and room numbers.

Add to wishlist

Service Recovery icon
Service Recovery

Guests disappointed with room cleanliness report issue, and the manager responds personally and promptly with room upgrade offer.

Add to wishlist

Marketing Campaigns icon
Marketing Campaigns

The Hotel sends personalized spa promotions to guests who previously booked wellness packages, increasing spa bookings significantly.

Add to wishlist

Revenue Optimization icon
Revenue Optimization

Analytics show business travelers book rooms Tuesday-Thursday, hotel adjusts its pricing strategy to maximize weekday revenue potential.

Add to wishlist

Guest Retention icon
Guest Retention

The system identifies guests likely to churn and triggers personalized retention offers before they book with competitors.

Add to wishlist

Operational Improvements icon
Operational Improvements

Data reveals housekeeping requests peak at afternoon hours, the hotel adjusts staff schedules to improve response times.

Add to wishlist

Competitive Analysis icon
Competitive Analysis

Hotel compares guest satisfaction scores with local competitors, identifies service gaps, and implements targeted improvement strategies.

Add to wishlist

Fraud Prevention icon
Fraud Prevention

Suspicious credit card transaction gets flagged automatically, preventing significant chargebacks while protecting guest and hotel finances.

Add to wishlist

Staff Tipping icon
Staff Tipping

Guest tips housekeeping through the mobile app, funds are transferred directly to the staff member's account within a reasonable timeframe.

Add to wishlist

System Integration icon
System Integration

Payment data flows seamlessly between PMS, restaurant POS, and spa booking system for unified guest billing.

Add to wishlist

Compliance Requirements icon
Compliance Requirements

The hotel maintains PCI compliance automatically across all payment touchpoints, reducing audit costs and regulatory risks.

Add to wishlist

Revenue Protection icon
Revenue Protection

Automated dispute management system challenges illegitimate chargebacks, recovering substantial previously lost revenue for the hotel.

Add to wishlist

Frequently Asked Questions

Our hotel guest app and guest experience solution seamlessly connects with all major PMS systems including OPERA, Mews, Cloudbeds, and others. Setup takes about 30 minutes and your existing workflows remain unchanged while gaining new automation capabilities.

No extensive training required for our hotel guest app and hotel loyalty platform. Most staff learn the system in under an hour. We provide simple video tutorials, live training sessions, and ongoing support to ensure smooth adoption across your team.

Implementation of our hotel loyalty solution typically takes 1-2 weeks from contract signing to go-live. This includes system integration, staff training, hotel guest app customization with your branding, and testing before launch.

Yes, guest adoption rates are consistently high because our guest experience platform solves real problems. Guests love skipping front desk lines, earning rewards through our hotel loyalty software, and getting instant responses to their requests.

We maintain PCI Level I compliance - the highest security standard for any hotel loyalty platform. All payment data is encrypted, fraud detection runs automatically, and we integrate securely with your existing payment systems.

Absolutely. Our hotel loyalty platform, hotel guest app, and all guest experience platform interfaces are fully customizable with your colors, logo, branding, and specific rewards that make sense for your property.

Traditional check-in and service options remain available. Our guest experience solution enhances your existing operations rather than replacing them. Guests choose their preferred interaction method while you benefit from automation.

Results vary by property, but hotels using our guest experience platform typically see increased direct bookings, higher upsell conversion rates, and improved guest satisfaction scores. Our hotel loyalty software helps improve guest experiences while driving measurable revenue growth.

We offer 24/7 technical support for our hotel guest app and guest experience platform, regular training updates, system monitoring, and a dedicated account manager. Our team includes former hotel operators who understand your daily challenges.

Our guest experience solution gives independent hotels the same digital capabilities as major chains - hotel loyalty software, mobile services, and automated communication - while maintaining your unique brand identity. This hotel loyalty platform helps boost hotel guest loyalty and improve guest experiences at any property size.